How it Works

Simple property maintenance support for landlords, agents and property managers

Managing repairs across rental properties can be very time-consuming. Our property maintenance service is designed to make the process easier.

We give landlords and letting agents a simple way to report, approve and track maintenance jobs, while keeping tenants informed and making sure work is properly reviewed before anything is booked in.

How it works

1. We set up your landlord or agent account

When you start working with us, we create a secure portal account for you.

From your portal, you can:

  • add and manage properties
  • submit maintenance requests
  • view job updates
  • approve or reject tenant repair requests
  • view quotes
  • view invoices
  • check completed work

Everything is kept in one place rather than relying on emails, phone calls and messages.

2. You add your properties

You can add your properties through your portal, including:

  • property address
  • access notes
  • key safe or entry details, if needed
  • tenant repair reporting options
  • notes for maintenance visits

Depending on your account settings, properties can either be approved automatically or reviewed by us before being used for bookings.

3. Tenants can report repairs without needing an account

For properties where you want tenant repair reporting enabled, we can generate a printable repair notice with a QR code and property PIN. You can place this notice in the property, hallway, noticeboard or tenant welcome pack.

The tenant simply scans the QR code or enters the PIN and submits the repair request.

They can provide:

  • their name
  • phone number
  • email address
  • flat or room number
  • repair details
  • photos
  • preferred access times

4. You stay in control

Tenant repair requests do not have to become jobs automatically. When a tenant submits a repair, you can choose to review it first.

You can:

  • approve the request
  • reject the request
  • ask for more information
  • send it to us for a quote
  • allow it to be booked in

This gives landlords and agents full control before any chargeable work is arranged.

5. We quote or book the work

Once a job is approved, we can either quote it or book it in, depending on the type of work required.

For smaller maintenance tasks, the job can be booked directly. For larger projects, such as decorating, repairs, painting, refurbishment or specialist work, we can prepare a quote for approval first.

You will be able to view the quote from your portal and approve or reject it before work begins.

6. Jobs are tracked from start to finish

Once booked, the job can be managed through our system.

This may include:

  • booking date and time
  • assigned staff
  • job status updates
  • notes
  • photos
  • checklists
  • completion details
  • invoices
  • reports

You can see what has happened without needing to chase for updates.

Flexible plans for landlords and agents

We can support different ways of working.

Quote-only agent access

Ideal if you want to send us work but do not need a monthly maintenance plan. You can use the portal to submit jobs, add properties and request quotes without being charged a monthly subscription.

Maintenance support plan

Useful if you want ongoing support for a group of properties. This can include regular maintenance, agreed response processes, included time allowance, priority booking or custom arrangements.

Portfolio or agency support

For letting agents or landlords managing multiple properties, we can set up a workflow that makes it easier to manage requests, approvals and updates across your portfolio.

Why landlords and agents use this system

Less admin

Tenants can report issues directly, and you can approve or reject them before anything is arranged.

Better communication

Requests, quotes, job updates and invoices are kept in one place.

Full control

You decide which jobs are approved, quoted or rejected.

Clear records

Each job has a timeline, notes, photos and invoice history.

Easier tenant reporting

No need to create tenant accounts. A QR code and property PIN is enough.

Better for multiple properties

Ideal for landlords, letting agents, HMOs, blocks, flats and property portfolios.

Example workflow

  1. A tenant notices a leaking tap.
  2. They scan the repair QR code in the property and submit the issue with photos.
  3. You receive the request in your landlord/agent portal.
  4. You approve the request.
  5. We review the job and either book it in or send you a quote.
  6. The work is completed.
  7. You can view the job notes, photos and invoice from your portal.

Work we can help with

We can support a wide range of property maintenance jobs, including:

  • general repairs
  • painting and decorating
  • door and lock repairs
  • minor plumbing repairs
  • garden and exterior maintenance
  • end-of-tenancy works
  • property refreshes
  • handyman jobs
  • quote-based project work
  • planned maintenance

Ready to make property maintenance easier?

Whether you are a landlord with one property or a letting agent managing a portfolio, we can help make repairs and maintenance easier to organise.

Get in touch to set up your landlord or agent account and start managing property maintenance requests more efficiently.